This is a guest post from Giselle Gonzales.

Imagine this: you are in a massive white tent with 200 people crammed together in rows of shaky bunk beds. The air rings with the sound of multiple languages from men, women, and children all waiting to hear what their futures hold. You walk through the tent’s single pathway and all eyes turn toward you, a young woman with a journal in hand, a camera over your shoulder, and a weight upon your heart. As you head toward a family at the back of the tent one father stops you by placing his child in your way, insisting that you take his son’s photo. He points to the dry cracker in the boy’s hand and cries, “This is all my child has eaten in three days. Please, tell the world what is happening to us!”

Now snap back to reality. The scene I just described seems more like something from The Hunger Games than a moment from real life, doesn’t it?

That, however, was exactly what I encountered in a refugee camp in Serbia. And that father’s plea was why I was there in the first place—to hear and tell those stories.

My name is Giselle. I’m an avid traveler and storyteller, and I just spent a month traversing Europe’s entire refugee route to discover the humanity behind the headlines of the current refugee crisis.

As part of a small research team I spent dozens of hours meeting with refugees, volunteers and locals in seven different countries (Greece→Macedonia→Serbia→Croatia→Slovenia→Austria→Germany) in order to understand and capture the full story of what is happening in Europe.

If you need to be brought up to date on what is happening, here’s a great article to check out. The cliff-notes version is this: millions of people from the Middle East are currently fleeing unimaginable circumstances, many with the hope of migrating to Europe to escape war and sorrow. At the same time Europe’s turbulent political climate has resulted in closing borders and a growing resentment towards migrants across the EU.

While this complex issue continues to evolve, there are five lessons I learned during my month-long journey that I want to share with you:

1.) Stories are far more powerful than numbers alone.

The media tells the refugee narrative through statistics, but I learned about it best from the individuals who are living it. I can ignore a number I hear on the news, but I can’t ignore a family huddled together from the cold right in front of me. The situation of the refugees became even more real for me when I heard the plight of the 19 and 23 year-old sisters who have been refugees for half their lives or when I saw a single mother with three boys standing alone on a bleak street, weeping from fear and anxiety as she later explained her circumstances.

The sad truth is we lose our empathy when we reduce people to numbers, and the best cure for that ailment is to seek out the story of an individual.

2.) Refugees are people just like you and me.

This might seem obvious, yet it is foundational for us to understand their situation. Many of those now living as refugees were once lawyers, doctors, and engineers in their own countries before fleeing. I remember one Syrian man telling me he was a designer from Damascus, and when I responded with surprise he pointed to a woman nearby and said, “See her jacket? I designed that.”

In most respects refugees are no different than you and I. The young refugee men I met loved to make music or talk about soccer when I caught them in a light mood. Women and young girls occasionally giggled about boys, and children still played mischievous pranks on older siblings.

The more I learned from refugees the easier it was to see them as friends I could deeply relate to. And when you realize you have friends going through heartbreak and anguish, you can’t simply look away.

3.) The most effective volunteers in every region began helping when the situation was at its worst.

Translation: if you want to make a difference in the world, you can’t sit on the sidelines waiting for a situation to be clean-cut; sometimes you have to dive in headfirst.

One example of this is a man I met in Croatia, Elvis Dzafic. He and his five buddies were living in a tiny town, Slavonski Brod, when refugees started arriving by the thousands. Elvis explained, “When the camp started there were only 6 of us with 14,000 people who needed to be cared for, so we worked nonstop to care for them the best we could.” Because they jumped in to do what no one else was doing the president of Croatia ended up calling Elvis and asking him to officially establish and run the Slavonski Brod refugee camp.

We heard similarly grand stories along the entire refugee route, about ordinary people who have dramatically impacted their country and the lives of refugees—all because they showed up early when things were messy with open hearts and a willingness to help.

4.) We fear what we don’t understand.

Just before my plane landed in Athens a shiver of fear ran through me. So much was unknown. Would I be safe on this journey? Would the people I meet be as dangerous as some had warned? To some degree those fears were justified, but if I had allowed such fears to keep me from stepping out with boldness I would have never discovered the truth.

Over time I have found that the key to combatting fear is to ask questions, learn all you can, and get involved. Learning about what we fear is like turning on a light in a dark room. Because while something or someone might appear daunting at first glance, looks can be deceiving, especially when conclusions are drawn in the dark.

5.) Stories matter; people need to know they are heard and not forgotten.

Stories are important, not just for the listener but also for the speaker. In each of my interviews I saw how the mere act being heard and understood dramatically changed someone’s outlook from hopeless to hopeful. Telling one’s story is more than just conveying facts—at its core, it’s a way to proclaim your humanity. And in the context of the refugee crisis where the humanity of people is often pushed aside for political or economic reasons, storytelling becomes a bold and beautiful act of defiance.

While you might forget everything else I’ve said, remember this: everyone has a story that deserves to be heard.

So… Now what?

Imagine yourself again in that tent full of refugees. Would you be able to experience that and yet do nothing? If your answer is no, then continue to learn about the crisis and start advocating for refugees in your own communities.

If you want to respond immediately, join me for the month of April in writing letters that will be hand-delivered to refugees in Europe. Follow The Syrian Circle on Facebook for details on how you can send love and encouragement to people who need to know they are not forgotten! It’s a small act of love, but one that might significantly impact someone’s life.

For similar articles and story features, follow my blog, See, Hear, Explore.