Ascending the UserVoice Summit

Last week Jacob and I attended the UserVoice Summit. We’re the team that has responded if you’ve ever reached out to us via our Support Center, Twitter or elsewhere. And this was a great event for us to connect with other people working in customer care.

We heard leaders speak from amazing companies and organizations about streamlining process, scaling support, and just sounding human in communications (something we aim for). It was an opportunity to take stock and think about how we support the community.
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If you haven’t yet, be sure to stop by our Support center. It includes frequently asked questions but also tips and tricks for making the most of your page. Additionally we gather product ideas and use the features voted on to help determine things that get prioritized to work on.
At the Summit we were even recognized for closing out requests and reports in the forum, which is truly an award for the whole team here! They work hard to address issues and include features into updates to allow our team to provide great support.

If you have any feedback regarding support here or have things you’d like to see us doing, please let us know! We love hearing your ideas.